Medicaid transportation Florida phone number - how to book a ride
Florida Medicaid fee-for-service members schedule non-emergency rides through MTM Health at 1-844-239-5974, Monday through Friday, 8 a.m. to 5 p.m., at least three business days before the trip. Managed care members use the transportation number in their plan handbook. Complaints go to MTM WeCare at 1-866-436-0457.
The phone number
Florida Medicaid fee-for-service members book non-emergency rides through MTM Health at 1-844-239-5974. The line is open Monday through Friday, 8 a.m. to 5 p.m., and rides should be booked at least three business days in advance. Those three numbers are verified against MTM's official Florida page (MTM Florida NEMT), which is the same source the state points to.
The other two numbers people ask about:
- 1-866-436-0457MTM WeCare complaints line. A ride was late, the driver was a no-show, or the vehicle was not what you booked.
- 1-888-513-0703Mileage reimbursement trip logs. MTM mails the form when you cannot print it.
Managed care vs fee-for-service
Most Florida Medicaid members are in a managed care plan, not fee-for-service. Your plan's member handbook has the transportation number that applies to you, and it can be a different vendor than MTM. When you call, say you need non-emergency medical transportation for a covered appointment and have your Medicaid ID ready. AHCA's non-emergency transportation services page is the official rulebook (AHCA).
Southwest Florida
In Lee, Collier and Charlotte counties the same structure applies: the plan handbook decides. The practical advice is to save the broker number and the plan number in one place, because a missed ride usually means a missed appointment, and rescheduling both takes longer than the call. SWFL.now keeps this guide updated against the official pages, and the numbers above change rarely but not never, so check the MTM page before you rely on them.
For private-pay or provider questions, the Neural Command LLC NEMT network properties are My Florida NEMT (statewide) and Jax NEMT (Jacksonville area). Both are affiliated with SWFL.now's operator, Neural Command LLC, and the affiliation is disclosed here.
SWFL.now is a free local guide operated by Neural Command LLC, not a government website or a Medicaid plan. Confirm all numbers with the official sources linked above.
Frequently asked questions
- What is the Florida Medicaid transportation phone number?
- For fee-for-service Medicaid rides, call MTM Health at 1-844-239-5974, Monday through Friday, 8 a.m. to 5 p.m. For complaints about a ride, call MTM WeCare at 1-866-436-0457. Managed care members should call the transportation number printed in their plan's member handbook instead.
- How do I schedule a Medicaid ride in Florida?
- Call at least three business days before the trip. Have your Medicaid ID, the appointment date and time, the pickup address and the doctor's name ready. Same-day urgent rides follow a different process, so call as soon as you know you need one.
- Does Medicaid pay for transportation in Florida?
- Yes. Non-emergency transportation to covered medical appointments is a Medicaid benefit, so the ride costs you nothing when it is arranged through the plan or broker. Mileage reimbursement is available in some cases; MTM mails trip logs on request at 1-888-513-0703.
- Who handles Medicaid transportation in Southwest Florida?
- Florida runs Medicaid through managed care plans by region. Members in Lee, Collier and Charlotte counties follow the transportation instructions in their plan handbook. Fee-for-service rides go through MTM Health. AHCA publishes the official rules on its non-emergency transportation services page.
- What do I do if my Medicaid ride never came?
- Call MTM WeCare at 1-866-436-0457 to file a complaint, and report the missed ride to your managed care plan as well. Keep the date, the time and the name of the person you spoke to when you booked.